Your appointments and well-being are very important to me. I understand that sometimes, unexpected things can occur & needing to make schedule adjustments. If you need to cancel your appointment, I respectfully request a minimum 24 hours notice.

Our Policy:

  • Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services.
  • If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service.
  • We require a payment to hold your appointment. Cancellation fees will be charged to your card on file.
  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services at the discretion of PT WITH RHI and/or BRONZDBUNS whichever is applicable.


Although every precaution will be taken to ensure your safety and wellbeing before, during and after your lash extension application, please be aware of the following information and possible risks.

I understand that a full set of lash extensions can make the appearance of my own lashes about 30-50% thicker, and make my lashes appear 20/50% longer. However lash extensions may not necessarily fill gaps (due to genetics or previous damage) and may infact make them more noticeable.

I understand that lash extension services have some inherent risk of irritation to the orbital eye area, including the eye itself, and could result in stinging and burning, blurry vision and potential blindness should the adhesive enter the eye or should an allergic reaction occur

I understand that some irritation, itching or burning may occur on the skin if the bonding agent comes into contact with it. 

I understand that if the bonding agent comes into contact with my eye, my eye will be flushed with water and I will be assisted in seeking medical attention immediately. 

I understand this this is a semi-permanent procedure, as my natural lashes will continue to grow and fall out naturally, making touch-up or “fill” appointments necessary to maintain the original look achieved by replacing the lashes that have fallen out. Most clients require a fill appointment every 2-3 weeks. 

I understand that while every attempt will be made to provide me with the length and fullness I have chosen, my final result may not be what I initially envisioned and may vary depending on lash health and condition prior to application.

I understand that it is imperative that I disclose all the information requested in the Client Profile.

I have cited all conditions and circumstances regarding my health history, including any past reaction to similar products and procedures. 

I understand that additional conditions could occur or be discovered during the procedure which could affect my ability to tolerate the procedure

I consent to “before and after” photographs for the purpose of documentation, potential advertising, and promotional purposes inclusive of social media posts.

I understand that if I have any concerns, I will address these with my lash extension specialist.
I give permission to my lash extension specialist to perform the lash extension procedure we have discussed and will hold her and her staff nameless from any liability that may result from this treatment.

I have accurately answered the questions above, including all my known allergies.
I understand my lash extension specialist will take every precaution to minimize or eliminate negative reactions as much as possible.
In the event I may have additional question or concerns regarding my treatment, I will consult the lash extension specialist immediately.
I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures.
I certify that I have read and fully understand the above paragraphs and that I have had sufficient opportunity for discussion of any questions answered.
I understand the procedure and accept the above risks.
I do not hold the lash extension specialist responsible for any of my conditions that were already pre-existing but not disclosed at the time of this procedure, which may be affected by the treatment performed today. 





a. Membership refers to utilisation of services provided - all memberships include: 

- access to your Data Sheet

- check ins (1 check in per week) if you are attending an in person personal training session your check in will be discussed during your session

- Form feedback video reviews (online coaching only) in Person Sessions will have form reviewed during the session

- access to Live Workshops run by PWR

- access to the community support group

- Nutrition, Training, Habits/Lifestyle & Goal setting support.

b. Membership is for the paying party only and services may not be used by another person in place of the paying member unless by arrangement.

c. Membership payments are made in order to access the services and facilities of personal training / online coaching and associated services (nutrition, programming, challenges). It is your responsibility as a member to attend the available sessions and refunds are not provided based on absenteeism. Minimum 24 hours notice is required to cancel a session. Refunds are not offered on coaching / training / membership services.

d. All fees are to be paid by direct debit 

e. All membership fees are paid 1 week in advance.

f. Memberships are reflective of the number of sessions you have nominated to attend or frequency of check ins. If you wish to change the level of membership you must advise in writing with 14 days’notice to



  • Rescheduling of an in person session requires a minimum 24 hours notice anything within this will forfeit the session.
  • Sessions will be rescheduled at the convenience and discretion of the personal trainer within 28 days’ of the original scheduled session. A rescheduled session stands at the new time and under no circumstance can be rescheduled again this will forfeit the session.
  • Suspension or change in level of membership agreement requires minimum 1 week written notice via email: to cease direct debit.
  • Client is liable for a minimum 16 week payment commitment meaning any termination within 16 Weeks is still liable for 16 weeks worth of payments. Once 16 weeks has passed a rolling 2 week notice is required for cessation of membership.
  • In most circumstances catch up sessions will be organised before and after holidays/certain events, however if agreed upon by PT WITH RHI Membership Suspensions are a maximum of 28days per calendar year & require minimum 1 week written notice via email.
  • The cancellation notice term of 14 days’ will not be included in any suspension period.