MEMBERSHIP & CANCELLATIONS TERMS AND CONDITIONS

FACE TO FACE PT & BEAUTY SERVICES 

Your appointments and well-being are very important to me. I understand that sometimes, unexpected things can occur & needing to make schedule adjustments. If you need to cancel your appointment, I respectfully request a minimum 24 hours notice.

Our Policy:

  • Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services.
  • If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service.
  • We require a payment to hold your appointment. Cancellation fees will be charged to your card on file.
  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services at the discretion of PT WITH RHI and/or BRONZDBUNS whichever is applicable.

 

MEMBERSHIP/COACHING CONDITIONS

PRODUCT DISCLOSURE STATEMENT FOR PERSONAL TRAINING/ ONLINE COACHING

TERMS AND CONDITIONS RELATING TO PARTICIPANT MEMBERSHIPS

1. MEMBERSHIP

a. Membership refers to utilisation of services provided - all memberships include: 

- access to your Data Sheet

- check ins (1 check in per week) if you are attending an in person personal training session your check in will be discussed during your session

- Form feedback video reviews (online coaching only) in Person Sessions will have form reviewed during the session

- access to Live Workshops run by PWR

- access to the community support group

- Nutrition, Training, Habits/Lifestyle & Goal setting support.

b. Membership is for the paying party only and services may not be used by another person in place of the paying member unless by arrangement.

c. Membership payments are made in order to access the services and facilities of personal training / online coaching and associated services (nutrition, programming, challenges). It is your responsibility as a member to attend the available sessions and refunds are not provided based on absenteeism. Minimum 24 hours notice is required to cancel a session

d. All fees are to be paid by direct debit 

e. All membership fees are paid 1 week in advance.

f. Memberships are reflective of the number of sessions you have nominated to attend or frequency of check ins. If you wish to change the level of membership you must advise in writing with 14 days’notice to Info@rhiannan94.com

 

SUSPENSION / CANCELLATION / RESCHEDULLING  

  • Rescheduling of an in person session requires a minimum 24 hours notice anything within this will forfeit the session.
  • Sessions will be rescheduled at the convenience and discretion of the personal trainer within 28 days’ of the original scheduled session.
  • Suspension or change in level of membership agreement requires minimum 1 week written notice via email: info@rhiannan94.com to cease direct debit.
  • Client is liable for a minimum 12 week payment commitment meaning any termination within 12 Weeks is still liable for 12 weeks worth of payments. Once 12 weeks has passed a rolling 2 week notice is required for cessation of membership.
  • In most circumstances catch up sessions will be organised before and after holidays/certain events, however if agreed upon by PT WITH RHI Membership Suspensions are a maximum of 28days per calendar year & require minimum 1 week written notice via email.
  • The cancellation notice term of 14 days’ will not be included in any suspension period.
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    *ALL OF THE ABOVE IS SUBJECT TO CHANGE AT ANY TIME*